Hi there. These are our mandatory policies. Regardless of the circumstances, we will try to help our supporters as much as we can.
Shipping and returns policy
After ordering online, you will receive an email confirmation containing your order details. We will confirm receipt of your order within a few minutes of ordering and will attempt to send your goods via Australia Post within two working days; however if this is not the case, we will advise you as soon as we can. If you wish to query a delivery please contact us at firstname.lastname@example.org.
Most orders are shipped same day, with most orders received within seven business days. Occasionally things go sideways at Australia Post, but all of our items are tracked, so worst case scenario is a slight delay pending how busy Aus Post are.
Refunds and returns policy
Given the nature of our products, refunds can only be provided if the items are returned to us unused and undamaged within 30 days. Exchanges can be made but please be advised that return shipping is the responsibility of the customer.
Please email us at email@example.com within that time if you are not satisfied with your purchase so that we can resolve any problems.Shipping and returns